Terms of Service

1. About These Terms

These terms apply when you use the ClearRun website or engage us to provide automation services. By using our website or services, you agree to these terms.

ClearRun is a sole trader based in the United Kingdom. When we say “we”, “us”, or “ClearRun”, we mean the person trading as ClearRun. When we say “you”, we mean the person or business using our website or services.

2. Our Services

We provide AI automation services to UK small businesses. This includes:

• Automation Audits: A review of your business processes to identify where automation can save you time and money.
• Automation Build & Deployment: We design, build, and deploy custom automations tailored to your business.
• Ongoing Maintenance: Monthly support, monitoring, and optimisation of your automations.

The specific scope of work will be agreed in writing before any project begins.

3. Pricing and Payment

• All prices are listed on our website and quoted in pounds sterling (£), exclusive of VAT (we are not currently VAT-registered).
• One-off fees (such as the Automation Audit and setup fees) are payable before work begins.
• Monthly plan fees are payable in advance on the same date each month.
• If you proceed from an Automation Audit to a monthly plan, the £297 audit fee is deducted from your setup fee.
• We accept payment by bank transfer or Stripe. Payment terms are 14 days from invoice date unless otherwise agreed.
• If a payment is overdue by more than 30 days, we may pause your automations until the balance is cleared.

4. Your Responsibilities

To deliver our services effectively, we need you to:

• Provide timely access to the systems, tools, and information we need to build your automations.
• Respond to our questions and requests within a reasonable timeframe.
• Ensure that any data you provide to us is accurate and that you have the right to share it.
• Not use our automations for any unlawful purpose.

Delays caused by late access or information may affect delivery timelines.

5. Intellectual Property

• Your data: You own all of your business data. We do not claim any ownership of information you provide to us.
• Our work: The automations, workflows, and configurations we build for you are yours to keep and use, even after the contract ends.
• Our tools and methods: We retain ownership of any reusable templates, frameworks, or proprietary tools we use across multiple clients. You receive a licence to use these as part of your automations.
• Website content: All content on the ClearRun website (text, design, images) is our intellectual property and may not be copied or reused without permission.

6. Confidentiality

We treat all information you share with us as confidential. We will not share your business data, processes, or proprietary information with any third party, except:

• Where necessary to deliver our services (for example, connecting to third-party tools you already use).
• Where required by law.
• With your explicit written consent.

7. Liability

• We take reasonable care to deliver reliable automations, but we cannot guarantee that automated systems will be error-free 100% of the time.
• Our total liability for any claim arising from our services is limited to the fees you have paid us in the 12 months before the claim arose.
• We are not liable for any indirect or consequential losses, including lost profits, lost data, or business interruption, except where caused by our negligence.
• Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

8. Cancellation

• Monthly plans: You can cancel at any time with 30 days’ written notice. Your automations will continue to run until the end of the notice period.
• Automation Audit: If you need to cancel a booked audit, please give us at least 48 hours’ notice for a full refund. Cancellations with less notice may not be refunded.
• By us: We may end our agreement with 30 days’ notice if we are unable to continue providing services. In this case, we will help you transition to an alternative provider where possible.

On cancellation, we will provide you with documentation for your automations and reasonable support to hand over to another provider if needed.

9. Data Protection

We take data protection seriously. Our full privacy policy is available at clearrun.uk/privacy. In summary:

• We comply with UK GDPR and the Data Protection Act 2018.
• We only process your data for the purposes of delivering our services.
• Where we use third-party AI providers, we will inform you and ensure appropriate data processing agreements are in place.
• We do not sell your data to anyone.

10. Disputes

If you have a complaint about our services, please contact us at hello@clearrun.uk. We will do our best to resolve the issue promptly.

These terms are governed by the laws of England and Wales. Any disputes that cannot be resolved informally will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to These Terms

We may update these terms from time to time. Any changes will be posted on this page with an updated “Last updated” date. If we make significant changes that affect existing clients, we will notify you by email.

12. Contact Us

If you have any questions about these terms, please contact us:

• Email: hello@clearrun.uk