Automations → Review request

Every happy customer asked for a review the next morning

When a job is marked complete, your customer gets a friendly review request the next morning — never the same evening, never spammy. Single-tap link routes them to Google, Trustpilot or Facebook. Five-star reviews build week by week without you typing a thing.

From £197 setup · delivered in 2–3 working days

See it in action ↓ Book a free call

What you get

  • Review request goes out the morning after every completed job
  • SMS, email or both — whichever your customers reply to
  • Branded landing page that routes them to the right platform
  • One polite follow-up to non-responders, then stops
  • Optional intercept of 1–3 star feedback for a private chat first
  • Weekly report on review-per-job rate and average rating
Delivered in 2–3 working days. ClearRun writes your SMS and email copy in your voice, builds the branded landing page, wires it into whatever you already use to mark jobs complete, and stays involved through the first month.

Example workflow

Step-by-step, what happens when a job gets marked complete. The shape stays the same for every build — tools, copy and routing get tuned to your business.

5 steps · works with any job-tracker Show the full workflow
  1. 1

    Job marked complete

    Trigger

    When you (or your team) mark the job done in your usual job-tracker or invoicing tool, that’s the trigger. No new buttons to remember — we plug into the system you already use.

    Jobber Housecall Pro ServiceM8 Tradify Square Manual mark-done in your CRM
  2. 2

    Wait until morning

    Process

    A request that lands at 9pm feels pushy. We hold it until the next morning at a time that works for your customers — default 9:30am. Quiet hours and weekends respected.

    Default 9:30am next morning Skips Sundays and bank holidays Adjustable per business
  3. 3

    Polite request goes out

    Action

    A short, in-your-voice SMS or email, signed off as you or the team member who did the job. Friendly, never pushy — with a single-tap link to the review page.

    SMS · Twilio Email · Gmail / Outlook WhatsApp — on request Copy tuned to your voice
  4. 4

    Branded landing page routes them

    Action

    The link goes to a clean page in your brand. Five-star clicks go to Google or Trustpilot. Anything 3 stars or below goes to a private feedback form so we can put it right before it’s public.

    Google Business Profile Trustpilot Facebook reviews Private feedback intercept
  5. 5

    Weekly review report

    Action

    Every Monday you get a one-screen summary: how many requests went out, how many converted, average rating, and any private feedback to act on. Two minutes to read.

    Email digest Notion dashboard Google Sheet log

Tools we plug this into

Job-complete triggers
Jobber Housecall Pro ServiceM8 Tradify Square Your CRM — on request
Channels we send on
SMS · Twilio Email · Gmail / Outlook WhatsApp — on request
Review platforms we route to
Google Business Profile Trustpilot Facebook reviews Yell Private feedback intercept

Note: the shape stays the same for every business; the timing, copy and review platforms get tuned with you on the setup call.

What it changes for you

  • Five-star reviews build week by week — without you ever typing “could you leave us a review?” again.
  • You catch unhappy customers before they post publicly — private intercept turns one-stars into fixes.
  • Your Google ranking quietly climbs — review velocity is one of the strongest local SEO signals.
  • Future customers see the work, not the silence — a steady stream of recent reviews wins trust.
See it in action

From job-done to five-star ask

Mike at Spotless Clean Ltd finishes a deep clean on Sarah’s flat at 6.10pm. The next morning at 9.30, this is what Sarah gets.

Copy, timing and review platform all tuned to your business and customers.

Want this set up for your business?

Book a free 20-minute call. We’ll walk through how this would fit your job-tracker, your tone and your review platforms — no pushy sales.

Book a free call →