Automations → Auto-reply to customer enquiries

Auto-reply to every customer enquiry in under 10 seconds

A reply bot that answers web chat, WhatsApp, SMS and email enquiries with your prices, your hours, your tone of voice — at 9am, at midnight, while you’re on a job. No more missed leads. No more “sorry for the late reply”. Below you can try a live working version built for two example businesses.

From £247 setup · delivered in 3–5 working days

Try it live ↓ Book a free call

What you get

  • Replies in under 10 seconds, 24 hours a day
  • Built around your prices, services, hours and tone of voice
  • Works across web chat, WhatsApp, SMS and email
  • Clean handoff to you the moment a real conversation is needed
  • Monthly tuning by the ClearRun team based on what your customers actually ask
  • Full audit log of every conversation for your records
Delivered in 3–5 working days. A ClearRun specialist walks you through setup, tunes the bot to your exact business, and stays with you after launch.

Example workflow

The step-by-step flow a typical enquiry takes, and every tool it plugs into. The shape stays the same for every build — tools, rules and tone get tuned to your business.

6 steps · 20+ integrations Show the full workflow
  1. 1

    Message received

    Trigger

    A customer sends a message on any channel you’ve connected. The bot sees it within seconds — no delay, any hour.

    WhatsApp Business SMS · Twilio Web chat Email Instagram DM Facebook Messenger
  2. 2

    Extract the key details

    Process

    The bot reads the message and pulls out what matters: service type, postcode, property details, dates, urgency, and the customer’s name. On the Script tier this is rule-based parsing; on the AI tier it’s a language model that handles anything.

    Rule-based parser Script tier AI extraction AI tier
  3. 3

    Match against your business

    Decision

    Checks the message against your price sheet, your services, your hours and your escalation rules. Works out one of three paths: enough info to quote, needs a short follow-up, or must escalate to you (complex, sensitive, or high-value).

    Your price sheet Your services list Your hours Escalation rules
  4. 4

    Reply in your voice

    Action

    A personalised reply goes back on the same channel within 10 seconds. Uses your tone, your prices, your hours. Includes a real quote if enough info was given, or one short follow-up question if not. No “as an AI model” ever.

    Same channel as inbound Signed off as you / your team
  5. 5

    Book & collect payment

    Full-integration only

    When the customer confirms (a clear “yes” or replies “BOOK”), the bot creates a calendar event, sends a deposit/payment link, and adds them to your CRM — tagged and assigned. Enquiry to booked and paid without you touching anything.

    Google Calendar Jobber Housecall Pro Stripe GoCardless HubSpot Pipedrive
  6. 6

    Log the conversation

    Action

    Every message and outcome is saved to your searchable conversation log, tagged by channel, outcome (quoted / booked / escalated / missed) and customer. Review weekly to see what customers ask most, so we can tune the bot.

    Notion Airtable CSV export Your own database — on request

Every tool this bot can plug into

Channels
WhatsApp Business SMS (Twilio) Web chat Email (Gmail / Outlook) Instagram DM Facebook Messenger
Calendars & scheduling
Google Calendar Jobber Housecall Pro ServiceM8 Calendly
Payments & CRM
Stripe GoCardless HubSpot Pipedrive Notion Your own CRM — on request

Note: the shape is the same for every Enquiry Bot we build; the tools, rules and tone change per business. We lock the exact flow with you during the first setup call.

What it changes for you

  • Customers get answers in under 10 seconds — at 11pm, on a Sunday, while you’re on a job.
  • Late replies stop costing you bookings — the quick-reply business almost always wins the enquiry.
  • You reclaim 1–3 hours a day — time you were spending typing the same answers.
  • Every conversation is logged — searchable record of every quote, question and handover.

What it costs

One price for the build, one monthly retainer for keeping it tuned and running. No hidden tiers, no AI-usage surprises — everything’s included up to a fair-use cap.

As an individual automation
£247one-off setup · delivered in 3–5 working days
  • Configured for your business, your tone, your prices
  • Multi-channel: web chat, WhatsApp, SMS, email, IG / FB Messenger
  • Hosting + ongoing tuning + support on your monthly retainer
Book a call
Recommended As part of a sector stack
From £5303-automation Streamline stack · 10% bundle discount
  • Pairs naturally with Missed-Call Text-Back + Review Request (cleaning starter stack)
  • Or with Invoice Chaser + New-Client Onboarding for service businesses
  • Sector-tuned variants — we don’t start from scratch for every client
See the stacks →

Plus a monthly retainer carrying the relationship: Streamline £350/month (up to 3 live automations) or Transform £750/month (up to 8). Includes hosting, monitoring, monthly impact report, monthly check-in, AI usage to a fair-use cap (£40 / £120/month), and 1.5 / 4 hours of iteration credits per month for tweaks.

Try it live

Same bot, example business

We’ve trained this demo on a fictional cleaning company called Spotless Clean Ltd. Type as a customer would — or tap an example below and watch the bot reply.

Spotless Clean Ltd
Replies in under 10 seconds
Web chat
Try one of these:
This is an example bot. Your version would know your prices, hours, services and tone.

Want one built for your business?

Book a free 20-minute call. We’ll walk through exactly how this would fit your customers, your channels and your tone — no pushy sales.

Book a free call →